Annual Support Services
With PantaRei Design Annual Support Services subscribers get access to our face and friendly support for sites using Drupal 6.x or higher. Our experienced Drupal Client Advisors is available to assist your team even after your site launched.
Our Drupal Annual Support Services include:
- Basic: Entry-level access to our issue tracker and support services.
- Professional: Standard access to technical support and network services for most needs.
- Enterprise: Premium access to technical support and advisor services for business-critical websites.
Drupal Annual Support Services Pricing
- Basic: USD320 Annually
- Professional: USD2,500 Annually
- Enterprise: USD8,000 Annually
Drupal Annual Support Services Levels
| Basic | Professional | Enterprise | |
|---|---|---|---|
| Which version of Drupal core is supported? | 6.x and later | 6.x and later | 6.x and later |
| Which Drupal modules and themes are coverd? | all 6.x and later | all 6.x and later | all 6.x and later |
| How can I contact PantaRei Design to get support? | issue tracker only | web, email | web, email, phone |
| How fast will you respond to my support ticket? | issue tracker only | 8 hours or less | 2 hours or less |
| When can I contact PantaRei Design in an emergency? | business hours | 24x7 | |
| How may hours of best practices advice do I get? | 2 hours | 10 hours |
For more information contact PantaRei Design Sales at sales@pantarei-design.com or our Sales Inquiries.
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